HELP DESK

RiteClass Higher Education software solutions

RiteClass enables administrators to save time and have a greater impact.

Provide your institution with world-class support

RiteClass Help Desk helps administrative teams to quickly answer support requests from their student body and other key constituents.

How it Works

The RiteClass Help Desk Solution is a centralized platform for managing support requests and other inquiries across your institution. Our solution integrates with existing support systems and provides you with tools for answering more inquiries in less time.

COLLABORATION

Communicate with your team to effectively answer inquiries

AUTOMATED COMMUNICATION

Send automated responses to common questions

FASTER RESPONSE TIMES

Help your students in less time

CENTRALIZED

Answer incoming inquiries from all your support systems in one place

Key features

TEMPLATE-BASED RESPONSES

Create and organize response templates to streamline your team’s ability to service commonly referenced issues.

INTUITIVE ISSUE TRACKING

Identify and track the status of a support inquiry through an easy to understand hyperlinking system.

KEYWORD RECOGNITION

RiteClass Help Desk recognizes repeated keywords across incoming inquiries to help your team quickly identify common issues.

SEARCH

Perform quick searches of outstanding, answered or in-process support inquiries.

TIMELY SUMMARIES

Receive a customizable digest of support inquiries organized by content and sender to help you maintain a high-level sense of control and service quality.

DATABASE INTEGRATION

Store and track support inquiries in the way that suits your organization. RiteClass Help Desk can also gather relevant student data points to help teams provide accurate and fast service.

RELIABLE & SECURE

RiteClass Help Desk Solution is cloud based with 99.99% uptime and encrypted with HTTPS/256-bit encryption.

COMPLIANT

RiteClass Help Desk Solution is FERPA Compliant.

PROVIDE BETTER SUPPORT TO YOUR INSTITUTION

With the RiteClass Help Desk Solution, being attentive and responsive to support inquiries from across your institution is quickly possible. Answering support requests from students and other key constituents is critical to your school’s operations. RiteClass Help Desk gives you the tools to effectively collaborate with your team and answer more inquiries in less time.

Download the Product pdf REQUEST DEMO